Telephone Support

Residential Phone

Before scheduling a repair (and possibly being charged a service fee), try these quick steps to rule out equipment issues:

• Check your device: test each phone/device to see if there is a problem with your equipment.
  
• Use your test jack: connect a working phone to the test jack. 
  
• Copper line: the test jack is outside in a gray box labeled “Telephone Network Interface.” Use a flathead screwdriver to open it.
  
• Fiber line: the test jack is on the back of your ONT (Optical Network Terminal), labeled Phone 1 or Phone 2 (if you have a second line).
  
• No Dial Tone? If you are on fiber, unplug the power cord from the back of the ONT – NOT THE WALL OUTLET. Wait two minutes, plug it back in, and test again.